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The European Commission has established a European Online Dispute Resolution platform (ODR platform) which is a web-based platform that is specifically designed to help consumers who have bought goods or services onlineand subsequently have a problem with that online purchase. It allows consumers to submit their contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union. You may access the ODR platform through the following link: http://ec.europa.eu/odr
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